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FAQs

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shop@aliencell.com

Frequently asked questions

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How can I track my order?

Once your order has shipped, you’ll receive an email with your tracking number. Simply click the tracking link in the email or enter the number on the courier’s website to follow your delivery in real time.

How can I get my invoice?

After your order has been delivered and no refund has been processed, you can request an invoice by contacting our team at shop@aliencell.com.

Can I cancel an order after payment?

If your order hasn’t shipped yet, you can cancel it by emailing shop@aliencell.com. Unfortunately, orders that have already been shipped cannot be canceled.

Can I change my shipping address after placing an order?

If your order hasn’t shipped, email shop@aliencell.com to update your shipping address. We’re unable to make changes once the order has been dispatched.

What is your return policy?

We offer a 30-day return policy, meaning you have 30 days from receiving your order to request a return.
To qualify: The item must be unused, in its original condition, with tags, and in its original packaging. A receipt or proof of purchase is required.

To start a return, contact us at shop@aliencell.com. If approved, we’ll send you a return shipping label and instructions. Items returned without prior approval will not be accepted. Certain items, including customized products, perishable goods, personal care items, hazardous materials, and sale items or gift cards, are non-returnable. For full details, please visit our Refund Policy.