Take a look at the sections below to find the answers you’re looking for.
Frequently Asked Questions
About Aliencell X1
Which machine should I choose? 20W, 40W, or 60W?
The choice depends on your specific needs:
● 60W offers the highest power and is ideal for cutting needs. If you have high cutting demands, we recommend the 60W machine.
● 20W is more suitable for precision engraving, offering fine detail work.
● 40W offers a balance between cutting and engraving, providing a compromise between power and fine detail.
What materials are supported by the machine?
Our machines support over 300 materials, including: ● Engraving & Cutting: Wood, Opaque Acrylic, Leather, Cardboard, Paper, Delrin, Cork, and more. ● Engraving Only: Slate, Titanium, Aluminum, Marble, Ceramic, and more.
What are the machine's working area and the maximum material thickness it can handle?
● 20W & 40W: Working area of 24.0'' x 18.3'' (610mm x 465mm). ● 60W: Working area of 23.4'' x 17.9'' (595mm x 455mm) ● Maximum Material Thickness: Without removing the base plate, you can process materials up to approximately 25mm thick. If you need to engrave thicker materials, please remove the base plat to raise the height of the laser machine.
I'm a newbie, can I use your products?
Absolutely! The Aliencell X1 machine is designed to help both beginners and experts with its innovative features:
● Automatic parameter recommendations with Aliencell Space and real-time rendering previews to help you quickly set the right parameters. ● No manual calibration required with the dual 8MP cameras and cross laser for precise material alignment. ● Auto focus and one-click repeat processing to help you quickly start and repeat your jobs. ● User-friendly touchscreen with one-click self-check, 10 flame sensors, and real-time air quality detection to ensure safe and smooth operation.
How large of a table do I need for machine setup?
● Dimensions: 35.55×30.98×8.39 inch ● Weight: 35 kg (77 lbs) To accommodate the machine, exhaust fan, and air pump, we recommend reserving at least a 38 x 35 inches space, with 40 x 35 inches being ideal for better setup.
What is the lifespan of the laser module?
Laser module lifespan: Up to 10,000 hours.
Is the X1 rotary attachment available for pre-order?
Yes. It is currently available for pre-order and is expected to ship by the end of June. For full details, please refer to the product link.
About Our Services
Is X1 available in my region?
We currently ship to the 48 contiguous United States, Canada and some EU countries.
For specific delivery areas, please check by selecting your address on the checkout page.
What is your warranty service?
We offer a 12-month limited warranty covering manufacturing defects, with expert support, remote diagnosis, and repair, replacement, or refund—while fully respecting your statutory consumer rights. For full details, please see our Warranty Policy.
Can I pay in installments?
Yes. We support Buy Now, Pay Later options, including Klarna and Afterpay. Click Buy Now to enter the checkout page and view the available installment payment options.
We're happy to help!
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FAQs
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Email us
shop@aliencell.com
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