Aliencell Updates Center

Keep up with Aliencell’s newest announcements here.

Latest Updates

Holiday Service Notice

2026-02-10

Please note that from February 11 to February 24, 2026 (PST), we will be observing a public holiday.

During this period, customer service and technical support response times may be longer than usual.

⚠️ Important:

There will be no customer service or technical support available on February 15–16 (PST).

We appreciate your understanding and patience during this time.

If you have any pre-sales questions or would like to book a product demo, you’re welcome to schedule one here:

👉 Aliencell X1 Demo – AlivePixel Creates

Thank you for your continued support! 💙

Aliencell X1 OTA Firmware Update Guide

2026-01-16

1. What is OTA?
OTA (Over-The-Air) allows your Aliencell X1 to update firmware wirelessly with the latest system improvements.

 

2. Why update?
OTA updates help improve performance, stability, accuracy, and compatibility — ensuring your X1 runs at its best.

 

3. Who should update?
All Aliencell X1 users should complete the OTA update after receiving the machine, unless otherwise instructed by Aliencell.
Without the update, some features or performance may not function properly.

 

4. How to update?
Online Update:

When the device powers on and connects to the server, it automatically checks for new firmware. If a new version is available, a popup will notify you. Tap Yes to enter the firmware update page.

 

Offline Update:

Download the required firmware version from Firmware Version Details and copy the file to a USB drive.


For full details, please see the guide.

Learn More

Aliencell Pre-Order Shipping FAQ

2026-01-14

1. When will my pre-order ship?
Orders paid before January 20 will be shipped according to the schedule below. Orders may arrive in multiple packages at different times.

Shipping Timeline:

• Aliencell X1 / Air Assist Pro / Honeycomb Panel / Material Package: Jan 20–27

• Air Purifier / Handheld Vacuum Cleaner / Laser Module: Late February–March

• Mini Fire Extinguisher: Q2 2026

 

2. When will I receive my tracking number?
Once your order ships from the local warehouse, you’ll receive a shipping notification email. You can also view your tracking number in your order details.

For bundles shipped separately, the first tracking number is sent automatically; subsequent tracking numbers will arrive in separate emails. Your order may show as “fulfilled” before all items have shipped.

If you have any questions, contact us at shop@aliencell.com.

Aliencell Warranty Policy Update

2026-01-13

Aliencell Warranty at a Glance

Aliencell provides a clear and fair limited warranty designed to protect customers against manufacturing defects, while complying with applicable consumer protection laws in different regions.

 

What you can expect from Aliencell:

• 12-Month Limited Warranty on core Aliencell products
• Support for confirmed and eligible quality-related issues
• Remote diagnosis and expert technical assistance
• Repair, replacement, or refund for qualifying defects
• Your statutory consumer rights are always respected

This summary is provided for convenience only. Full warranty terms and conditions apply. Please refer to the Warranty Policy.

Learn More

FAQs

How can I track my order?

Once your order has shipped, you’ll receive an email with your tracking number. Simply click the tracking link in the email or enter the number on the courier’s website to follow your delivery in real time.

How can I get my invoice?

After your order has been delivered and no refund has been processed, you can request an invoice by contacting our team at shop@aliencell.com.

Can I cancel an order after payment?

Yes. If your order has not shipped yet, you can cancel it by emailing shop@aliencell.com. If the order has already been shipped, cancellation may still be possible but a handling fee may apply. Please refer to our Return & Refund Policy for full details.

Can I change my shipping address after placing an order?

If your order hasn’t shipped, email shop@aliencell.com to update your shipping address. We’re unable to make changes once the order has been dispatched.

What is your return policy?

We offer a 30-day return window starting from the date of delivery. Unshipped orders can be canceled for a full refund, while returns after shipment may be subject to processing or restocking fees depending on the product condition. For non-quality returns, the customer may be responsible for return shipping. Refunds are issued after the returned items are inspected at our warehouse. For full details, please visit our Return & Refund Policy.

Contact Us

Sales: shop@aliencell.com
Tech Support: support@aliencell.com
Collabs: marketing@aliencell.com
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